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Customer Service Philosophy

As part of our mandate to make it simple for you to benefit from the advantages of technology, we provide fast, personal and dependable customer service.

When you hire Packetworks, you work with us directly. No middle man. No subcontracting. Our team does it all – from designing your network to configuring switches and answering your questions. We provide everything your network needs. 

Your calls for information or assistance are always answered by the same people – who provide you with fast, polite and dependable support.

With our personalized service, you have the comfort of dealing with a familiar and knowledgeable person each and every time you want to talk. While many companies’ support ends where their network begins, Packetworks offers our expertise and monitoring information to help you troubleshoot and fix problems with your internal systems. Our experts work with you to help diagnose the cause and find a solution.

 

Customer Service Contact

Residential Clients

Monday - Friday 8:30am-4:30pm

 

Phone: 1 (866) 723-7703 x 3 or (519) 579-4507 x 3 

Email: support@packetworks.net 

 

 

Business Clients

Monday - Friday 8:30am-4:30pm

 

Phone: 1 (866) 723-7703 x 3 or (519) 579-4507 x 3 

Email: support@packetworks.net 

 

Afterhours Business Client Support: 1 (866) 723-7703 x 8  or (519) 579-4507 x 8

 

 

Contact us today!

Phone: 1 (866) 723-7703 x 3 or (519) 579-4507 x 3 

Email: support@packetworks.net 

What Our Customers Have To Say


After spending several hours on the phone with our former provider’s ‘support’ and without an end in sight, we switched to Packetworks, and we haven’t looked back!


David Oatman, President

Kirwin and Oatman

http://www.kirwinoatman.com

 

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