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Business Telephone Service - How To Pick The Best Supplier

Finding the best business telephone service for your company requires research, patience, clear thinking and good judgement. A business owner needs to be able to anticipate future requirements, identify key needs, research potential suppliers, and narrow down the choices before finally making a decision. Contact us at Packetworks if you are exploring your options.  

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Find The Right Supplier For Your Business

The first step in finding the right business telephone service provider for your company is to know your needs. Pull together a team of staff members and ask yourselves a series of important questions like the following:

  • Does your business make a lot of long-distance calls?
  • What features do you need from your supplier?
  • How important is good technical support to your business?
  • Are you planning a VoIP (Voice over Internet Protocol) system?
  • How many phones do you require?
  • What is your budget?

By asking yourself and your team these and similar questions pertinent to your business, you will have a sense of what you require even before you begin the search process. This will help you to determine which supplier best fits your needs.

 

Look To The Future - Not The Past

A common mistake when looking for a business telephone service provider is to look to the past, not to the future. For example, many choose to continue an existing relationship with a service provider because they feel comfortable with the current set up. However, the business world is constantly changing, as is the technological landscape. Those who stand still too often fall behind. It is important to consider new opportunities as they present themselves, including telephone service providers.

 

In addition, business owners may tend to choose a supplier based upon past or current requirements without looking ahead. Where do you see your business going in the next 2-5 years? Do you have plans for expansions? Are you adding more offices, stores, or remote locations? Plan for where you are going, not where you currently are.

 

What Should You Look For In A Provider?

There are some key factors you should examine when considering a supplier of any product or service. These include: 

  • Reliability
  • Quality
  • Value For money
  • Excellent service and support
  • Features you require

You need to know that the prospective supplier can reliably provide the quality of service they say they offer. If not, be prepared for constant headaches. A provider may be cheaper, but determine whether they offer the same or better value for the money. A less expensive supplier that cannot meet your stated requirements is not adding value to your business. If your service goes down, will they provide the level of support and service needed to get you up and running in as little time as possible? Can the supplier provide all the features you require? If not, find one that does.

If you are planning to switch to a VoIP system, make sure that your supplier can provide sufficient bandwidth, redundancy, and a suitable service level agreement.

 

"Packetworks, which provides wireless internet access for the Bruce-Grey Catholic District School Board’s fourteen locations throughout Bruce and Grey Counties, deserves an A+ for service! 


We get consistently friendly, attentive and prompt service. We haven’t had many problems, but when we do, they are quick to respond and set
things right. "

 

-Fernando De Sousa, Supervisor, ITS
Bruce-Grey Catholic District School Board
 www.bgcdsb.org

 

How To Identify Potential Suppliers

How do you find a potential supplier? 

  • Check with your business contacts. - Who do they use and why?
  • Trade shows - good suppliers are often represented at these functions.
  • Internet searches - Who are the suppliers in your area? How do they rank? Do they have positive reviews?
  • Business Advisors - Are you a member of an organization? Do you participate in your local chamber of commerce? These are good networks for getting the information you want about potential suppliers.

Ultimately, you are attempting to reduce the potential number of suppliers to a manageable number that you can approach.

 

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Draw Up A Shortlist Of Providers

Using the steps you have followed above as a guide, draw up a shortlist of a few potential suppliers. Contact these providers and determine whether they truly meet your requirements. Don't waste time and energy contacting those who cannot meet your requirements. 

 

Make A Choice

Don't automatically choose the lowest price or bid (if you are using a bidding process.) You will be tied to this supplier for the length of the contract, so you need to pick the supplier that is the best overall fit for your company. When you have made your choice be sure to monitor their service to ensure that they are, in fact, living up to their commitment.

 

How Can Packetworks Help?

We provide reliable internet service and fully managed custom networks, and can save your company money.  We specialize in fast, personal, and dependable customer service. We believe in optimal connectivity so we build our networks to be reliable, extremely fast, and secure for the long term. Contact us to learn more about how we can provide your data and voice solutions.

 

Sources:

Supplier Selection Process

Choosing A Telephone Service Provider: 5 Key Points To Consider

Finding The Right Suppliers For Business Telephone Systems

 

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