Internet Not Working?


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With much of today’s life, business, schooling, and even social interaction happening on the internet, it is more than just an inconvenience if your internet happens to not be working. So here are some tips and tricks that have helped me in the past, and can hopefully help you with it.


General Tips

Check all connections. Ensure all the devices that are between you and the internet (such as modem, router, splitter, ect.) are all powered on and plugged in properly.

Reboot. Reboot everything that you can. Sometimes reboots do magical things, so it is always good to reboot as much as you can early in your troubleshooting process.

Check your firewalls. Occasionally, a firewall will block something that you are trying to access. In order to make sure it is your firewall, go to a website you know has worked previously and click around. If it works like normal, I’d suggest looking at your firewall.

Ensure you aren’t using a proxy. To check this (in Windows 7), you go to Control Panel > Internet Options > Connections > LAN settings. Look for the “Proxy Server” checkbox and uncheck it if it is checked off.

In Windows 7, there is a tool when you right click the Network icon at the bottom right, called “Troubleshoot problems”. This tool can sometimes outright fix your problem, and sometimes it can guide you to a solution with relative ease.


Wired Connection Tips

Make sure the Ethernet ports on both ends are live. Usually, the port will flash when doing something (which is quite frequently with so many apps requiring the internet).

See to it that your network drivers are updated. The way to find what network card you have (and subsequently what you will need to search for the drivers of) is (again, in Windows 7) Control Panel > System > Advanced System Settings > Hardware > Device Manager then click the plus next to the “Network Adapters” group to expand it. Your network card should be right there.

See if another computer can go on the internet with your same Ethernet cord. Sometimes Ethernet cords can die, so it might just be time to replace yours if this is the case.


Wireless Connection Tips

Make sure that the computer you are using to connect to the wireless network has a wireless capability, and make sure that capability is turned on. Many desktops don’t have the ability to natively connect to wireless internet, but most laptops do. However, on laptops, there is sometimes a switch that can switch you from wireless to hard wire connection, and sometimes the switch isn’t exactly labeled as clear as they should be.

Make sure the password you are using for the connection (if any) is correct.

Be sure you aren’t out of the signal’s range. Wireless connection has a limited range, and especially if your computer happens to have a weaker wireless card, it might not pick up the signal if too far away.

If possible, see if other devices are able to connect to the wireless network. If others aren’t that usually can, the problem likely isn’t your device.

Check your modem/router settings. I can’t give much specific advice to this, you will have to look at your manual or look up your modem/router on the internet.


Hopefully one of these tips fixed your problem; however, these fixes are just the most common ones. If there’s still a problem after trying what I have above, I’d suggest looking online for solutions specific to your situation. Occasionally contacting your ISP can help, but for the most part problems occur on the user side of the network.

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