Usually, the lowest price internet is not the best option for your business. There are a number of potential pitfalls that can result from selecting simply the lowest cost internet you can get for your business. These can include things such as a slow connection speed, lower employee productivity, additional fees, weak service level agreements, poor technical support and poor customer service to name just a few. Below we describe the pitfalls you can experience by selecting the lowest cost internet in more detail. If you have questions about what would be the best type or package of internet service for you, give us a call and lets talk.
Slow Connection Speed
If you purchase the lowest cost internet you are almost guaranteed to experience slow speeds. With slow speeds, you may have issues running certain web-based applications like web based CRMs, web based accounting systems, web video calls or telephone and conference call services that run over your internet. If the problem is really bad you may not be able to run these programs at all or if they do run they will be very sluggish or often freeze.
Lower Employee Productivity
Slower connections speeds lead to lower productivity. Higher connection speeds lead to higher productivity. If a web-based program takes a long time to load it can take employees twice as long to do their work. If this is the case with a fast connection speed employees can finish the same work in half the amount of time allowing then to use that other time to get more work done. These same rules apply for downloading emails that have large attachments or accessing ERP systems at other offices over the internet.
Often low costs internet services do not include some of the basic items included with superior internet packages. These things that are not included could static IP addresses, live technical support, different download and upload speeds or unlimited GB usage. Often with lower priced internet there is a cap on the amount of GB you can download and if you go over this limit you are hit with high additional charges. We always recommend businesses to select an internet provider that provides unlimited GB usage to avoid such fees and expense irregularity.
The issue with lower upload speeds and non-synchronous connection is that you will be able to surf the web and download items very quickly but have issues uploading things to the web or run into issues running programs that download and upload data (such as web-based CRM systems like Salesforce, web based accounting systems and any voice or video applications. A connection of this type, for example, would be a connection sith a 50 Mbps download and 10 Mbps upload. A synchronous connection is a 50 Mbps upload and a 50 Mbps download.
Weak Service Level Agreements
If you have the lowest priced internet service on the market, that company will need to cut costs somewhere. Where this can often happen is their infrastructure. If they have lower quality infrastructure that will lead to lower service levels with a lower level of guaranteed uptime, slower guaranteed response time for repairs and support availability. Anytime a business loses an internet connection for a sustained amount of time it is usually not good for the operation of the business. Selecting the lowest price option means you will most likely have more and longer internet outages. When selecting suppliers be sure to read the fine details of the service level agreement to compare the guaranteed uptime, guaranteed response time for repairs and support availability. Low priced residential internet service has more frequenty and longer duration internet outages than business level services.
Poor Technical Support
From the feedback of our customers and prospective customers, we have learned that usually the lowest priced internet service provider has poor or non-existent technical support. On the other hand, the mid to higher priced providers will usually have more readily available technical support and better trained technical support. This is not a problem when things are working, but anytime you have an issue with your internet you will want to have techinical support that you can easily get a hold of and who are very well trained to be able to fix your issue.
Poor Customer Service
The same hold true for customer service. What we have seen is that often with the lowest price internet options, the customer service is of a significantly lower grade. Even within the same company if you are on a lower grade plan we heard the service is lower quality then if you are on a more premium service with the same company. This can result in not having a dedicated account manager you can go to for help, having your telephone calls routed to an overseas call center or being limited to only live chat and email customer support.
In summary, usually any savings you obtain by selecting the lowest cost internet service will end up causing you frustration, headaches and additional hidden costs that will negatively affect your business and make it worse off. It is almost always better overall for your business to get the higher quality, higher speed internet connection among the options you are considering. Learn more about some of the benefits of choosing Packetworks as your internet provider.