FAQ

 

What does PacketWorks do?

PacketWorks is committed to networking your organization across multiple locations while connecting you with your customers/suppliers in intuitive and efficient ways.

 

Why should I choose PacketWorks as my service provider?

Our experience with network architecture positions us to find the best solution for your needs. We will work with your business or organization to develop a customized solution. We are committed to providing network solutions that are hassle-free, allowing you to focus on what’s important.

 

How much experience does PacketWorks have in the industry?

PacketWorks has been providing reliable, industry-leading service to its customers since 1996.

 

What types of internet connections are available from PacketWorks?

We provide DSL connections in urban areas and wireless solutions to specific rural regions. In addition to DSL and wireless, we incorporate fibre and cable networks by partnering with strategic allies.

 

Does PacketWorks provide 24 hour customer service?

We monitor our networks 24 hours a day, every day of the year to ensure a solid connection with minimal downtime. Our telephone support line is available Monday to Friday from 8:00 am to 5:00 pm EST.

 

Can I talk to a live representative?

We provide live support Monday to Friday from 8:00 am to 5:00 pm EST.

 

What is ADSL?

ADSL stands for Asymmetric Digital Subscriber Line. This is an internet connection that is brought to you over a copper phone line. The connection is "Asymmetric" because the speed at which you can download is faster than the speed at which you can upload. This makes ADSL ideal for regular internet usage such as browsing web pages, watching videos, viewing pictures, checking email, etc. At this time the speed of any single DSL can be up to 6 Mbps (megabits per second) down, and 0.8 Mbps up.

 

What is Bonding?

We have two types of ADSL service available: "GAS" and "HSA." These stand for "Gateway Access Service" and "High-Speed Access." Your regular home internet or small business connection often uses GAS ADSL, utilizing a username and password to access the internet.

HSA ADSL is a more advanced connection that gives the end user more options for routing and static IP addressing. It is also a type of ADSL which we can "bond." Bonding is the act of integrating multiple ADSL lines so that they act as one single connection. You can bond two 6/0.8 Mbps ADSL connections for a theoretical 12/1.6 Mbps connection. Many businesses that require more bandwidth choose this option.

 

If I want to host a web site, how much is a static IP?

We provide a static IP at no extra cost as a part of your internet service.

 

What type of security solutions do you provide?

Every network solution we develop includes top-level security provisions to keep your network safe and efficient. If custom security solutions are needed, we will work with you to develop a system that meets your needs.

 

How do I get more information?

If you would like more information, please contact us.

SUPPORT

Network problems? Call our Round-the-Clock support department any day of the year at 1-866-723-7703

 

 

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