"While our former service provider promised 6mbps, we generally had only 1mbsp – and despite our best efforts to get better service, we were powerless to effect an improvement.
Packetworks’ fibre optic network gave us immediate ultra-fast Internet access that has given us services beyond our expectations. We receive excellent value for the dollar and – most importantly – they deliver on their promises. In fact, Packetworks has gone above and beyond what I’d expect from an Internet services provider.
The customer service they provide is top notch – whenever we’ve needed help, they’ve been there for us. We’ve experienced only a couple of issues since we signed on with Packetworks – both were related to changes we made on our end. Packetworks’ tech support worked with us to identify the problems and help us fix them.
We have had all positive experiences with Packetworks, and we highly recommend them – and their innovative ideas and reliable customer service."
Sam Khanna, Controller
J.E. Bearing & Machine Ltd.
"Ascent is an electrical service provider to municipal, utility, institutional, commercial and industrial markets with locations in St. Thomas, Tillsonburg, Toronto and Belleville. Our company relies on the Internet to communicate and access important data between offices. We had been waiting years for the big telcos to provide fast Internet service in our area – and endured slow speeds and poor reliability in the meanwhile.
Since Packetworks installed our fibre connection to the Internet, with a wireless backup, we have seen an incredible improvement in speed and reliability. Packetworks is responsive and communicates with us regularly to keep us informed about our Internet services. They are in tune with our business needs, and provide reliable and innovative solutions to what had been, with our previous provider, geographic challenges.
Packetworks’ networking services have improved our company’s ability to communicate so much that we frequently recommend their services to others."
Brent McLelland, GM
"Packetworks, which provides wireless internet access for the Bruce-Grey Catholic District School Board’s fourteen locations throughout Bruce and Grey Counties, deserves an A+ for service!
We get consistently friendly, attentive and prompt service. We haven’t had many problems, but when we do, they are quick to respond and set
things right. "
Fernando De Sousa, Supervisor, ITS
Bruce-Grey Catholic District School Board
"I would definitely recommend Packetworks to anyone!
In the past, our business suffered from unreliable Internet and email services. One time we went days without email, which is vital to our customer communication. After spending several hours on the phone with our former provider’s ‘support’ and without an end in sight, we switched to Packetworks, and we haven’t looked back!
Packetworks’ technical support team was incredibly patient as they walked us through the steps involved with changing our website hosting and email services. And when they promised to deliver a reliable fast Internet connection, they did!
Now that we are connected to the Internet through Packetworks, we can get our payroll, banking and online submissions done in no time, leaving more time for important things – like talking with our customers."
David Oatman, President
Kirwin and Oatman
"Bruce Grey Child and Family Services delivers service to children and families 24/7 across all of Bruce and Grey Counties. We have a main office in Owen Sound and two branch offices in Wiarton and Walkerton. Packetworks provides the WAN services that connect the computer and telephone networks at our branch locations.
I cannot stress enough that constant, reliable network availability and sufficient bandwidth are essential for our communications and service delivery to at risk children and families in our coverage area. Packetworks understands our mandate and works in partnership with us to supply all of our WAN business needs.
We have been pleased and impressed with both the very minimal amount of network downtime and the quick and helpful response to any reported issues. We highly recommend Packetworks to any other businesses who rely heavily on 24/7 WAN network availability and support."
Robin Clayton, B.Sc, Supervisor, Information Technology
Bruce Grey Child & Family Services
"Our entire operation has been modernized since we started using Packetworks’ services, which provide us with fast, wireless network and internet access between 10+ buildings on our property. We have been able to implement numerous networked programs that allow all locations to access information in real time. With this reliable, fast network connection, we can use computerized solutions, internet access and VoIP phones to run our business processes very efficiently.
Working with Packetworks has been a pleasure. Situated as we are, in a rural area between two towns, we are accustomed to waiting up to a week for service from various providers when we experience a problem. But Packetworks is different: if we have network problems, they address them right away and we are back in business.
Furthermore, I have found Packetworks to be innovative, responsive and helpful. We are always looking for ways to improve our business, and Packetworks works with us, helping to identify possible improvements and find ways to make them happen.
Packetworks is an excellent network and internet service provider and both management and staff have been most supportive of our business."
Jeanne Brown, Owner
Pike Lake Golf Centre